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Meet & Greet-Dubai Airport

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Ahlan- Meet & Greet

 

Ahlan services feature a group of highly trained and self motivated individuals whose sole aim is to look after their guests in a manner that far exceeds expectations.

All of them at Ahlan Services eagerly await the arrival of their guests day in and day out, and get immense pleasure from pampering them as they make their way through the various stages of the arrival process at Dubai International Airport.

 

Marhaba Services

 

‘Marhaba’ – ‘welcome’ in Arabic – reflects the warmth and hospitality of the Arabian culture, and is the hallmark of Dubai International’s Meet & Greet services. Marhaba was launched as an exclusive Meet & Greet service for passengers travelling through Terminals 1, 2 and 3 at Dubai International.


From speedy clearance through arrivals or departures to helping with transfers, baggage and family travel, Marhaba ensures a swift, smooth and safe passage through the airport. They even have their own lounges, reserved for marhaba customers. So whether you want to roll out the red carpet, or simply ensure your guests arrive relaxed—knowing they are in safe hands—marhaba will deliver on their promise of a warm welcome. 

 

Standard Meet & Greet

 

  • Meet & Greet on arrival (Terminal 1 & 3)
  • Refreshments and relaxation at the Ahlan Lounge
  • Assistance with Immigration formalities
  • Assistance during Duty Free Shopping

 

Premium Meet & Greet

 

  • Meet & Greet on arrival (Terminal 1 & 3)
  • Refreshments and relaxation at the Ahlan Lounge
  • Assistance with Immigration formalities
  • Assistance during Duty Free Shopping
  • Assistance of Porter throughout

 

Bronze Meet & Greet

 

Previously known as ‘Standard Meet & Greet’, Bronze service can be booked for arrival or departure at Dubai  International Airport. You will be met by a friendly marhaba staff member who will guide and assist you through the formalities, making your journey much easier and more relaxing.

Arrivals Meeting Point: You will be met at the arrivals area before immigration – look for your name on the marhaba plasma screens located at different points along your journey.

Departure Meeting Point: If your flight departs from Dubai Terminal 1, you will be met at the marhaba meeting lounge immediately after the security area at area A. If you’re departing from Dubai Terminal 2, you will find them at the marhaba sales office in the departure area before you check in. If you’re departing from Dubai Terminal 3, you will find them at the marhaba meeting lounge in the departure area before you check in.

This service includes:

  • A warm welcome on arrival / departure
  • Assistance and guidance through airport clearance and all related formalities
  • Special hand baggage trolleys (subject to availability)
  • Priority buggy car transfer through the airport terminal (in Dubai Terminal 1 only - subject to availability and in areas where access is permitted by Civil Aviation Authorities)

On Departures:

  • Escort through check-in, immigration and security formalities
  • Relax and enjoy the facilities of the exclusive marhaba departure check-in lounge at the departures check-in area, which serves light refreshments and offers a selection of reading materials. (Available in Dubai terminal 1 and 3 only)

On Arrival:

  • Handover of your visas and/or other essential documents
  • Escort through immigration formalities and the security screening
  • Assistance at the baggage belt area
  • Escort to the receiving party at the meeting point outside arrivals.

 

Silver Meet & Greet

 

Our silver service (previously known as Diamond Service) enables you to enjoy a premium meet and greet service at Dubai International airport. You and/or your guests will enjoy full escort service on arrival or departure. This service can be tailored to passengers with special needs, young and first-time passengers at the airport, the business traveller and passengers who require assistance with the language.

This service includes:

  • Full escort through airport related formalities
  • Special hand baggage trolleys (on request)
  • Assistance through all airport formalities and clearance through marhaba’s dedicated fast track counter
  • Complimentary porterage services and assistance with baggage
  • Priority buggy car transfer through the airport terminal (in Dubai Terminal 1 and Terminal 3 only. On request and in areas  where access is permitted by Civil Aviation Authorities)

On Departures:

  • You will be met at the kerbside and escorted with complimentary porterage to the check-in area
  • Full escort through check-in, immigration and security formalities
  • Included in this service is access to the exclusive marhaba lounge located near the departure gates area, offering a wide variety of complimentary food, beverages and facilities while you await your flight (Available in Terminal 1 and Terminal 3)
  • Escort from the marhaba lounge to the boarding gate
  • In addition to the above, passengers departing from Dubai terminal 1 and 3 have access to the marhaba departure check-in lounge at the check-in area, which serves light refreshments and offers a selection of reading materials.

On Arrivals:

  • A warm welcome on arrivals. You will be met as you enter the terminal by a marhaba agent holding a placard with your name.
  • Full escort and fast-track through immigration formalities and security screening
  • Assistance at the baggage belt area and complimentary porterage
  • Escort to the receiving party at the meeting point outside arrivals

 

Gold Meet & Greet

 

Gold service (previously known as Personalized Service) provides you with a dedicated escort just for you. Your own personal guide will accompany you exclusively through all airport formalities, making your journey that much easier.

On Arrival:

  • Dedicated one-to-one escort from arrivals. - You will be met as you enter the terminal by a marhaba agent holding a placard with your name.
  • Assistance through all airport arrival formalities
  • Special hand baggage trolleys (on request)
  • Assistance at the baggage belt area and complimentary porterage
  • Priority buggy car transfer through the airport terminal (On request and in areas where access is permitted by Civil Aviation Authorities) Available in Terminal 1 and Terminal 3
  • Complimentary access to the marhaba lounge on your next departure from Dubai
  • Escort to the receiving party at the meeting point outside arrivals

 

Family Meet & Greet

 

This service is designed especially for families and mothers travelling with young children or infants. Family Meet & Greet makes the airport experience easy, meeting and escorting you through all the formalities and clearances. This service can be extended to a maximum of 4 passengers from the same family. Any additional family member will be charged supplementary charges.

Family service at Dubai International Airport:

  • Meet and greet on departure at the kerbside or on arrival as you enter the terminal
  • Accompany and escort you all the way through the airport formalities
  • Fast track through immigration and security
  • Assistance with baggage on arrival and porterage
  • Baby stroller (on request, in Terminals 1 and 3)
  • Provision of special hand baggage trolleys (on request)
  • Priority buggy car transfer and hand baggage trolley (on request and in areas where access is permitted by Civil Aviation Authorities)
  • Access to the marhaba meeting lounge at the check-in area where you can enjoy light snacks and beverages on departure
  • Escort to the receiving party at the meeting point on arrival